Returns & Exchanges
Due to the perishable nature of our tea blends and drink mixes, all sales at The Loaded Tea Shop are final. However, if your order arrives damaged or incorrect, we are committed to making it right with a replacement or refund.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and a brief description of the issue.
Provide Documentation
Attach clear photos of the damaged packaging or incorrect items to help us verify the claim and improve our shipping process.
Wait for Review
Our team will review your request within 2 business days to determine eligibility for a replacement or store credit.
Receive Resolution
Once approved, we will ship out a replacement order at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing